Terms and Conditions

These Terms and Conditions govern quotations, orders, and transactions between OJMIRROR and buyers for LED mirrors, mirror cabinets, and related customization programs.

By requesting a quote, approving drawings, paying a deposit, or placing an order, the buyer agrees to these terms.

If a signed contract or proforma invoice contains different terms, that signed document will take priority for that specific order.

OJMIRROR provides custom manufacturing support for mirror dimensions, lighting, cabinet structure, frame finish, packaging, and other OEM / ODM requirements.

• All specifications should be confirmed through drawings, approved samples, or written approval before mass production.
• Minor differences caused by materials, process tolerances, or screen display may occur and are considered acceptable within industry standards.
• Custom molds, tooling, or sample development charges will be confirmed separately when applicable.

All pricing is based on the final specification, quantity, packaging route, and agreed trade terms shown on the quotation or proforma invoice.

• Standard payment terms are 30% deposit before production and 70% balance before shipment, unless otherwise agreed in writing.
• Bank charges outside China are the responsibility of the buyer.
• Quoted prices may be adjusted if specifications, raw-material costs, or order quantities change before confirmation.

Lead times usually range from 25 to 45 days after deposit, sample approval, and artwork confirmation, depending on program complexity.

• Sample timelines and bulk production timelines are estimates and may be affected by material availability or public holidays.
• Any delay caused by missing approvals, revised drawings, or payment issues will extend the delivery schedule accordingly.

Delivery terms follow the agreed Incoterm shown on the confirmed order, such as EXW, FOB, CIF, DDP, or another written arrangement.

• The buyer is responsible for import licenses, customs clearance, duties, and local delivery unless otherwise agreed.
• Packaging method, palletization, carton marking, and shipping documents are prepared according to the approved route and destination requirements.

Buyers may request in-line checks, pre-shipment inspection, or third-party inspection before dispatch.

• Any visible issue relating to quantity, finish, or packaging should be reported within 7 days after receipt.
• Claims should include photos, videos, carton labels, and batch references so the production team can trace the issue quickly.

Because mirrors and cabinets are fragile products, shipping claims must be documented clearly and raised without delay.

• Minor defects or transport marks that do not affect safe use may be resolved by parts support, accessory replacement, or commercial credit.
• Severe damage that makes goods unusable should be confirmed with delivery evidence, outer carton photos, and quantity records.
• No claim will be accepted where products have been modified, misused, or installed against the supplied instructions.

Warranty coverage depends on the confirmed product route, electrical specification, application environment, and agreed project standard.

• The warranty does not cover damage caused by improper installation, unauthorized repair, abuse, voltage irregularity, or unsuitable site conditions.
• Replacement parts, repair guidance, or commercial solutions will be offered according to the confirmed fault analysis and order history.

Buyer-supplied logos, artwork, packaging layouts, and brand assets remain the property of the buyer or their rights holder.

• OJMIRROR will use buyer-provided assets only for the approved order, sampling, and delivery scope.
• Custom drawings, manufacturing routes, and quotation documents prepared by OJMIRROR remain confidential and should not be redistributed without written approval.

OJMIRROR is not liable for indirect, incidental, or consequential losses such as project delay penalties, lost profits, or third-party claims beyond the confirmed order value.

• The maximum total liability for any accepted claim will not exceed the invoiced value of the affected goods.
• Commercial remedies may include replacement parts, remake, repair support, or credit, depending on the verified issue and practical route.

Neither party is liable for delay or failure caused by circumstances beyond reasonable control, including natural disasters, war, epidemic restrictions, labor disruption, port congestion, or government action.

Where possible, both parties should communicate quickly and agree on a revised delivery plan or alternative execution route.

These Terms and Conditions are governed by the laws of the People's Republic of China unless another jurisdiction is expressly agreed in writing.

Any dispute should first be addressed through good-faith commercial negotiation. If unresolved, the dispute may be submitted to a competent court or arbitration forum agreed by both parties.